This return policy applies to all returns and refunds for orders placed on this website and is formulated in accordance with relevant European consumer protection principles. Placing an order indicates that you have read and agreed to all the contents of this return policy.
- Right to Return
In accordance with applicable European consumer rights rules, users have the right to return goods under certain conditions. Returned goods must be unused, undamaged, and in their original packaging with all accessories intact.
- Return Deadline
Users may submit a return request within 30 days of receiving the goods. Requests submitted after this period will not be accepted unless otherwise mandated by law.
- Return Process
Users must first submit a return request via the contact information provided and receive confirmation. Once approved, return instructions and a return address will be provided. Goods returned without confirmation may not be processed or refunded.
- Refund Processing Time
After we confirm receipt of the returned goods and complete our inspection, the refund will be initiated within 3 business days. The actual arrival time may vary depending on the payment method or bank processing time.
- Shipping Costs
If a return is initiated due to personal reasons, the shipping costs are usually borne by the user. If a return is due to incorrect delivery, damage, or quality issues, the related costs will be negotiated between both parties based on the actual circumstances.
- Non-Returnable Items
Returns may not be supported in the following situations: used or damaged goods, incomplete packaging or accessories, returns submitted after the expiration date, and other situations affecting resale.
- Legal Notice
This policy does not affect the user’s mandatory consumer rights under applicable European law. In the event of a conflict between local laws and this policy, the local law shall prevail.
- Contact Us
Email: pureglow@6ok.cc
Tel: +44 7308474598