This FAQ aims to help you quickly understand the frequently asked questions and related service descriptions on this website. If you still have questions, please contact us using the contact information below.
- How long does it take to ship after placing an order?
Orders are usually processed and shipped within 1-3 days after successful payment. Once processed, the order will enter the logistics and delivery process, and a tracking number will be generated for tracking.
- How long does shipping take?
Delivery time within Europe is typically 3-7 business days. Actual delivery time may vary depending on the logistics company’s arrangements, the destination, or force majeure events.
- Which logistics methods are supported?
Orders are usually shipped by logistics services of the same level as DHL, DPD, GLS, Hermes, UPS, or FedEx. The specific carrier will be automatically assigned based on the delivery area.
- How can I track the logistics information?
A tracking number will be provided after the order is shipped. Users can track the delivery progress in real time through the corresponding logistics company’s official website or a third-party tracking platform.
- Do you support returns?
Under certain conditions, users can apply for a return within 30 days of receiving the goods. The goods must be unused, undamaged, and in their original packaging.
- How long does it take for the refund to arrive?
After confirming receipt of the returned goods and completing the inspection, the refund is usually processed within 3 business days. Actual arrival time may vary depending on the payment method.
- Are there any automatic charges or subscriptions?
All orders are paid in a one-time payment manner and do not involve automatic renewals or recurring charges.
- How can I contact you?
Email: pureglow@6ok.cc Phone: +44 7308474598